Structa AI · launch readiness

Refund and cancellation policy

Operational draft · Effective August 18, 2026 · Last updated August 18, 2026

These pages reflect the current product implementation and the supplied operator, contact, and refund decisions. Governing law, retention periods, final pricing/tax treatment, and final legal approval must still be confirmed before formal production launch.

This policy applies to subscriptions offered through Structa AI and Creem.

Refunds

Subscriptions are non-refundable. No prorated refunds or credits are provided for partially used billing periods, unused subscription time, forgotten cancellations, plan changes, or failure to use the service, except where applicable law or mandatory payment-provider rules require otherwise.

Cancellation

Users may request cancellation by contacting support@structaops.com or using the cancellation option provided by Creem. Unless otherwise required by law, cancellation stops the next renewal while access continues through the already-paid billing period.

Incorrect charges

If you believe a charge is incorrect, contact support with your account email, transaction reference, and an explanation so the request can be reviewed.

Abuse, fraud, or serious violations

If an account is suspended or terminated for abuse, fraud, unlawful activity, or a serious violation of the Terms of Service, this no-refund policy applies to the extent permitted by applicable law.

Final legal review

Applicable law, mandatory consumer rights, taxes, and payment-provider rules may override this policy. The governing law and jurisdiction must be confirmed before formal publication.